In large companies, supplier management of T.I. has not evolved as fast as the services they provide. There is room for improvement.
LEDAmc has experiences, methodologies and tools that make the evolution of the management of the suppliers easier towards more efficient models.
- Define and quantify expectations
- Ensure that commitments are met
- Measure the quality of services and projects
- Measure supplier productivity
- Rationalize the costs of services
- Compare supplier performance
- Contractual framework and SLA
- Economic constraints
- Resources optimization
- Methodologies and working tools
- Quality management
- Organizational model
- Security and confidentiality
The solution is to move forward in the Services Management.
LEDAmc helps to find the most simple and productive way of acquiring and managing services, guaranteeing quality. Relevant responsibilities in the execution of projects or works and in methodological compliance should be shifted to the best suppliers.
The main functions of the client become:
- Contribution of value to the business.
- Economic rationalization of services.
- Supplier management.
- Strategic Governmance of Information Technologies.
- Productivity management.
- Quality management.
… to the detriment of traditional project and resource management functions.
This approach facilitates the evolution towards new management concepts, and implies:
- Establish specific strategies for managing services and suppliers.
- Apply metrics to service management and supplier performance.
- Use them to professionalize supplier management, contain costs, and improve governance of technology organizations.
- Automate dashboards and follow up of suppliers and services
LedaMC’s methodology in Supplier and Service Management consulting, corroborated in many experiences in large companies, covers four dimensions of work.
1. Supplier Management Analysis Cycle
LEDAmc has developed a Management Model that systematizes the analysis of gaps and problems of the customer and suppliers, and the identification of solutions.
2. Performance analysis
Using metrics and objective factors, best practices and statistics, we establish scales that determine the strengths and weaknesses of suppliers
3. Quantitative analysis
They are based on a set of relationships between suppliers and the customer, which are quantifiable and categorize suppliers and their relationship with the customer.
4. Determination of strategies
It includes strategies, guidelines, recommendations and action plans.
This methodology facilitates and expedites the achievement of practical results. In addition to the usual proposals, specific objectives, dashboards and control and monitoring procedures are included.
Also, connecting with the Services Offices, IT solutions are proposed to simplify and make less expensive the supplier and services management.